This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

providing advice and discussion involving exchanges of sometimes complex oral information

working with people conflict resolution coaching problem solving

delivering presentations tailored to the needs of a range of people from diverse backgrounds

responding to diversity including gender and disability

reading and explaining complex and formal documents such as legislation and their application to clients situations

using active listening and questioning strategies to clarify understanding

using information technology to access relevant legislation and guidelines

applying occupational health and safety and environment procedures relating to the promotion of client compliance

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

relevant legislation standards policies and legal precedents

consequences of noncompliance

terminology used in legislation and procedures

organisational procedures guidelines and protocols

delivery approaches to address a range of learning styles

industry knowledge

equity and diversity principles

public sector legislation such as occupational health and safety and environment relating to the promotion of client compliance

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite unitsthat must be achieved prior to this unitNil

Corequisite unitsthat must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCA Uphold and support the values and principles of public service

PSPETHC401A Uphold and support the values and principles of public service

PSPGOVB Deliver and monitor service to clients

PSPGOV402B Deliver and monitor service to clients

PSPGOVA Value diversity

PSPGOV408A Value diversity

PSPGOVA Apply government processes

PSPGOV422A Apply government processes

PSPLEGNA Encourage compliance with legislation in the public sector

PSPLEGN401A Encourage compliance with legislation in the public sector

PSPPOLA Support policy implementation

PSPPOL404A Support policy implementation

PSPREGC Exercise regulatory powers

PSPREG401C Exercise regulatory powers

PSPREGB Assess compliance

PSPREG403B Assess compliance

PSPREGB Act on noncompliance

PSPREG405B Act on non-compliance

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

promotion of client compliance in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation regulations policy guidelines and standards

public sector values and codes of conduct

presentation materials and communication techniques to suit diverse audiences

case studies and workplace scenarios to capture the range of compliance situations likely to be encountered

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when promoting client compliance including coping with difficulties irregularities and breakdowns in routine

promotion of client compliance in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

projects

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Clients may include

Attitude may include

Information may include

Communication strategies may include

Contexts may include

Presentation standards may include

Legislation and standards may include